Thank you for shopping with us. We want you to be completely satisfied with your purchase, which is why we offer a flexible refund policy designed to provide peace of mind. Below are the full details of our refund terms, including eligibility, process, and timelines.
To qualify for a refund, the following conditions must be met:
- Items must be returned within 60 days of the delivery date.
- Products must be unused, unwashed, and in their original condition (with all tags, packaging, and accessories intact).
- Items must not show any signs of wear, damage, or alteration (including odor, stains, or modifications).
- All returns must include the original order number for verification.
Note: Custom-made or personalized items are non-refundable unless they arrive defective or damaged. Clearance or final-sale items are also non-refundable, unless faulty.
Follow these simple steps to request a refund:
- Contact our customer support team with your order number, item details, and reason for return.
- Once your return is approved, you will receive a return authorization (RA) number and shipping instructions.
- Package the item securely (preferably in the original packaging) and include the RA number on the outside of the package.
- Ship the item back to the address provided by our support team. You are responsible for return shipping costs, unless the item is defective or we made a mistake in your order.
- After we receive and inspect your returned item (typically 3-5 business days upon delivery to our warehouse), we will process your refund within 5-10 business days.
- All refunds are issued in USD (United States Dollars) — the original currency of your purchase.
- Refunds will be credited back to your original payment method (credit card, PayPal, etc.). Please note that bank processing times may vary (3-7 business days for credit cards, 1-3 business days for PayPal), and these are outside of our control.
If you receive an item that is defective, damaged, or incorrect (wrong size, color, or product), please contact our customer support within 7 days of delivery. We will cover all return shipping costs and offer a full refund, exchange, or replacement — whichever you prefer. To assist with your claim, please provide photos of the defective/damaged item and the original packaging.
The following items are not eligible for refunds under any circumstances:
- Custom-made or personalized products (unless defective).
- Clearance, final-sale, or discounted items (unless faulty).
- Items that have been used, washed, damaged, or altered by the customer.
- Gift cards (digital or physical).
- We do not offer partial refunds for items returned partially or for reasons unrelated to defects.
- If you return an item that does not meet our eligibility criteria, we reserve the right to reject the return or charge a restocking fee (up to 20% of the item’s value) to cover processing costs.
- Refunds will not include original shipping costs (unless the return is due to our error).
If you have any questions or need help with your return or refund, please contact our customer support team. We are here to assist you and ensure a smooth process.
Thank you for your understanding and trust in our brand.
