We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.
We may collect two types of information about you: personal information (data that identifies you) and non-personal information (anonymous data that does not identify you).
When you use our services (e.g., placing an order, creating an account, or contacting customer support), we may collect:
- Contact details: Name, email address, phone number, and shipping address.
- Payment information: Credit card details, PayPal account information, or other payment method details (we do not store full payment card information—this is processed securely by third-party payment providers).
- Order information: Purchase history, order numbers, and product preferences.
- Account information: Username, password (encrypted), and account settings (if you create an account).
We may automatically collect non-personal information when you browse our website, including:
- Device details: Browser type, operating system, device model, and IP address.
- Usage data: Pages visited, time spent on the website, product views, and navigation paths.
- Cookies and tracking technologies: We use cookies (small text files stored on your device) to enhance your browsing experience, remember your preferences, and analyze website performance. You can disable cookies in your browser settings, but this may limit some features of our website.
We use your personal and non-personal information for the following purposes:
- Process and fulfill orders: Verify your identity, process payments, ship products, and provide order updates (including delivery and refund confirmations in USD).
- Provide customer support: Respond to your inquiries, resolve issues, and assist with returns or exchanges (consistent with our 60-day return policy).
- Improve our services: Analyze usage data to enhance website functionality, optimize product offerings, and tailor content to your preferences.
- Send marketing communications: Share updates about new products, promotions, or exclusive offers (you can opt out of marketing emails at any time by clicking the “unsubscribe” link in our messages).
- Ensure security: Detect and prevent fraud, unauthorized access, or other misuse of our website and services.
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your consent. We may disclose your information only in the following circumstances:
- Third-party service providers: We share data with trusted partners who assist in operating our business, such as payment processors (e.g., PayPal, Stripe), shipping carriers, and customer support tools. These providers are contractually obligated to protect your information and use it only to perform services on our behalf.
- Legal compliance: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or the safety of our customers or others.
- Business transactions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner (who will be bound by this Privacy Policy).
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data (e.g., payment information) during transmission and storage.
- Secure servers and firewalls to prevent unauthorized access.
- Regular security audits and updates to our systems.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security practices.
You have the right to access, correct, update, or delete your personal information at any time. To exercise these rights:
- Log into your account (if you created one) to view or edit your details.
- Contact our customer support team with your request (please include your name and email address associated with your account for verification).
You also have the right to opt out of marketing communications by unsubscribing from our emails or contacting customer support. Please note that we may still send non-marketing communications (e.g., order confirmations, refund updates) even if you opt out of marketing.
Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party sites—we are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party websites you visit.
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will promptly delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
